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OpticsPlanet.com Falls Short

Started by Geakz · 1 year ago

Technorati Tags: opticsplanet,customer service,bugs

Another wonderful example of how not to run your business.

Back on May 31st, I ordered one of those jars with a magnifying lens for kids to explore bugs.  My 3 year old loves bugs.   I also ordered a magnifying lens for myself.

So I placed my order via PayPal and everything went smoothly.  [...] ... Continue reading »

7 comments

  • yotekiller1

    11 months ago

    The same thing has happened to me. Very poor customer service on there part I will say and a great way to have some operating capitall.
    reply
  • Geakz

    11 months ago

    yotekiller1: Thanks for weighing in. Funny you should mention this as I just canceled my order a couple of days ago. I will update my original post with details. (just what is a 'yotekiller', and why are you #1? Scared to ask.)
    reply
  • yotekiller1

    10 months ago

    I just canceled mine to. As for yote killer it is short for coyote killer l o l.. I hunt them and am quit good at it.
    reply
  • yotekiller1

    10 months ago

    I like to say if it cant bite me it is not worth hunting. =:-)
    reply
  • Geakz

    10 months ago

    Of course! Thanks for the clarification. Hunting coyote. Don't think I've met someone who does that before. Probably someone I should make friends with.
    reply
  • unleashed

    9 months ago

    Had a very similar thing happen to me also with OpticsPlanet.com. I looked at their website, found an item I wanted and ordered it with my credit card. One day later, I got an email from OpticsPlanet stating that my product was on back order, but would be in soon and that they wouldn't charge my CC until they shipped it. I send them an email asking why they sold items on their website if they didn't have the item in stock or at least displayed some order of "out of stock" message. 31 days later, I got an email from them saying my item was in-stock and they were shipping it. I had almost forgot I ordered the item from them. Man, 31 days? Does this company even stock items or do they just want until a customer orders something before they order it from the manufacturer? I won't buy anything from them again.
    reply
  • Geakz

    9 months ago

    Unleashed: Thanks for weighing in with your experience. It really shouldn't be that involved. There are enough online stores to choose from for similar merchandise so we just have to move on. Unfortunately we have to waste time figuring out who the under achievers are!
    reply
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